Frequentley asked questions

Delivery costs

In addition to the Netherlands, we also deliver to other countries. Below are the countries where we deliver and the associated costs.

Netherlands € 6,90
Germany € 8,50

Other countries on request via

Payment Methods

We would also like to make payment as easy as possible for you. That’s why we offer you different ways to pay for your order. See the extensive overview below.

Pay method Costs
iDeal free
Giropay free
SOFORT Banking free
Paypal free
Creditcard (VISA, Mastercard, American Express) free

All prices on our website are including VAT.

Delivery time

We strive to deliver your order as quickly and efficiently as possible.

  • 3-5 days when a product is on stock. If a product is out of stock and has to be pressed / produced the delivery will be 10 days.

*With the exception of holidays and weekends.

Forgot your password?

On the login page you will find the link “Forgot your password?”. Click here and enter the email address where you want to receive your new password. After this you can log in to your account again.

If this is not possible, please contact our customer service.

How can I exchange or return my product?

Does the product comply with the return conditions? If so:

Please fill in the following form to indicate your return to us.

withdrawal form

Is this not working or is something unclear? Please contact our customer service, I’ll be happy to help you in person!

Within how many days will the purchase amount be refunded?

As soon as possible and at the latest within 14 days after dissolution (when we have been informed that you want to return something) we will refund the entire purchase amount (including any shipping costs for the outgoing shipment) as soon as possible and at the latest within 14 days. We may delay refunding until we have received the products or until you have demonstrated that the products have been returned (whichever is the sooner).

Is your question not in the list? Then contact our customer service:

Edelkraft is a small company. If you cannot reach us directly by phone, please leave a message or send us an e-mail. We will get back to you as soon as possible.