For all items you buy from us, the legal warranty applies. Legal guarantee means that a product is or must do what the consumer can reasonably expect of it.
In case of non-conformity on the part of Edelkraft, that is if the wrong product has been delivered or the product does not comply with the agreement, please contact us. You can return the product entirely at our expense and exchange it for a correct product.
You can return your product to Edelkraft within 14 days. The purchase price will be returned to you within 14 days at the latest. Please contact the Edelkraft Webshop first at all times, so that we know that you want to return something, using the withdrawal form that can be downloaded here, but we are not obliged to do so.
If you return the products, the normal shipping costs will be charged. Products that have not reached you in good condition can, after contacting us, be returned. Any contribution to the shipping costs will be assessed on a case-by-case basis.
You have the right to revoke the agreement within a period of 14 days without giving reasons.
The withdrawal period expires 14 days after the day on which you or a third party indicated by you, other than the carrier, acquires physical possession of the goods. In order to exercise the right of withdrawal, you must notify us by an unambiguous statement (e.g. in writing, by post, fax or e-mail) that you wish to withdraw from the contract. You may, but are not obliged to, use the standard withdrawal form (withdrawal form) for this purpose. In order to comply with the withdrawal period, it is sufficient to send your notification regarding your exercise of the right of withdrawal before the expiry of the withdrawal period.
If you withdraw from the contract, all payments made by you up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), will be refunded by us immediately and in any case no later than 14 days after we have been informed of your decision to withdraw from the contract. We will reimburse you using the same means of payment as you used to carry out the original transaction, unless you have expressly agreed otherwise; in any case, you will not be charged any costs for such reimbursement. We may wait for a refund until we have received the goods back, or you have demonstrated that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us immediately, but in any case no later than 14 days after the day on which you informed us of your decision to withdraw from the contract. You are on time if you return the goods before the period of 14 days has expired.
The direct costs of returning the goods are for your account.
You are only liable for the depreciation of the goods resulting from the use of the goods, which goes beyond what is necessary to determine the nature, characteristics and operation of the goods.
Anton Tijdinklaan 3A
You can also contact our customer service:
Edelkraft is a small company. If you cannot reach us directly by phone, please leave a message or send us an e-mail. We will get back to you as soon as possible.